Earnings and Payouts

Everything you need to know about earning money and receiving payments as a Royal Palm Pro.

How You Earn Money

Payment Structure:

Your Rate:

• You set your hourly rate
• Can change anytime
• Shown to clients before booking
• You control your earnings

Platform Fee:

• Royal Palm takes 15% service fee
• You keep 85% of service cost
• Fee covers: insurance, support, payment processing, platform maintenance

Example:
Service: 2 hours × $50/hour = $100

• Platform fee (15%): $15
• Your earnings: $85

Plus Tips:

• Clients can tip after service
• You keep 100% of tips
• No fees deducted
• Average 10-20% for great service

Complete Earnings Example:

2-hour furniture assembly:

• Your rate: $50/hour
• Client charged: $100
• Platform fee: $15
• Your base earnings: $85
• Client tips 15%: $15
• Total earnings: $100

Payment Timeline

When You're Paid:

1. Service Completed:
- You mark service complete
- Client approves work
- Payment authorized

2. Processing:
- Usually within 24 hours
- Client charged automatically
- Funds transferred to you

3. In Your Account:
- Standard: 1-3 business days
- Instant Payout: Immediate (small fee applies)
- Deposited to linked bank account

Payment Schedule:

• Monday-Thursday completions: Usually by next business day
• Friday completions: Usually by Monday
• Weekend completions: Usually by Tuesday
• Holidays: May add 1 business day

Setting Up Payments

Link Your Bank Account:

1. Go to Pro Dashboard
2. Click "Banking & Payouts"
3. Select "Add Bank Account"
4. Enter:
- Bank name
- Account number
- Routing number
- Account type (checking/savings)
5. Verify with micro-deposits (2-3 days)
6. Confirm amounts to activate

Requirements:

• Must be US bank account
• In your legal name
• Active and in good standing
• Checking or savings account

Security:

• Bank details encrypted
• PCI-DSS compliant
• Never shared with clients
• Secure storage

Tracking Your Earnings

In the Pro App:

Dashboard View:

• Today's earnings
• This week's total
• This month's total
• Pending payments
• Completed payments

Detailed Reports:

Earnings Page Shows:

• Service date
• Client name
• Service type
• Hours worked
• Your rate
• Gross amount
• Platform fee
• Net earnings
• Tips received
• Total payout

Filtering:

• By date range
• By service type
• By payment status
• By client

Exporting:

• Download as CSV
• Import to Excel
• Use for taxes
• Track for yourself

Understanding Your Statements

Each Payout Includes:

Service Details:

• Service date and description
• Hours worked
• Your hourly rate

Earnings Breakdown:

• Subtotal (hours × rate)
• Platform fee (15%)
• Your net earnings
• Tips (if any)
• Reimbursements (if any)
• Total payout

Example Statement:

Example Invoice Format:

Service: Furniture Assembly
Date: March 15, 2025
Hours: 2.25
Rate: $50/hour
Subtotal: $112.50
Platform fee (15%): -$16.88
Net earnings: $95.62
Tip: +$20.00
Supplies reimbursement: +$35.00
TOTAL PAYOUT: $150.62
Paid to: Bank •••• 1234
Date paid: March 16, 2025

Reimbursements & Expenses

What Can Be Reimbursed:

• ✓Materials/supplies for the service
• ✓Client-approved purchases
• ✓Items that become part of finished work
• ✓Pre-approved by client

What's NOT Reimbursed:

• ✗Your tools
• ✗Gas/transportation
• ✗Parking
• ✗Food/drinks
• ✗Phone costs
• ✗Supplies you keep

How to Add Expenses:

1. During Service:
- Take photo of receipt
- Get client approval in writing
- Note what you purchased

2. When Marking Complete:
- Click "Add Expenses"
- Upload receipt photo
- Enter amount
- Add description
- Submit with service completion

3. Client Approval:
- Client sees expense
- Must approve before payment
- Added to their total
- Included in your payout

Tips for Expenses:

• Always get approval FIRST
• Keep receipts
• Only charge actual cost (or small markup if agreed)
• Be transparent
• Document everything

Instant Payout

Get Paid Immediately:

Available for completed services:

• Wait time: 0 minutes
• Fee: 1.5% of payout amount
• Minimum: $1
• Arrives: Within seconds

When to Use:

• Need money right away
• Emergency expense
• Can't wait for standard deposit
• Willing to pay small fee

How It Works:

1. Service completed & approved
2. View pending payment
3. Click "Instant Payout"
4. Review fee
5. Confirm
6. Money arrives in seconds

Example:

• Pending payout: $85
• Instant fee (1.5%): $1.28
• You receive: $83.72
• Arrives: Immediately

Limits:

• Maximum: $5,000 per transaction
• No daily limit on number of instant payouts
• Must have verified bank account

Tips & Gratuities

How Tips Work:

After Service:

• Client can add tip in app
• Common amounts: 10-20%
• Or custom dollar amount
• You receive 100%

When Tips Arrive:

• Same time as service payment
• Included in same deposit
• Shown separately in statement
• No fees deducted

Earning More Tips:

• ✓Excellent work quality
• ✓Arrive on time
• ✓Professional demeanor
• ✓Great communication
• ✓Go above and beyond
• ✓Clean up thoroughly
• ✓Solve problems
• ✓Make it easy for them

Don't:

• ✗Ask for tips
• ✗Expect tips
• ✗Mention tip amount
• ✗Be pushy
• ✗Complain if no tip

Remember: Tips are optional. Earn them through great service.

Maximizing Your Earnings

Short Term (This Week):

1. Accept More Services:
- Keep calendar open
- Quick response times
- Be flexible

2. Work Peak Hours:
- Weekends
- Evenings
- First/last of month

3. Same-Day Services:
- Often pay premium
- Less competition
- Fill gaps in schedule

Medium Term (This Month):

1. Increase Your Rate:
- Review every 10-20 services
- Increase $5-10 at a time
- Based on ratings

2. Add Services:
- Expand offerings
- Learn new skills
- More opportunities

3. Build Efficiency:
- Get faster
- Better tools
- Refined process

Long Term (This Year):

1. Specialize:
- Expert in specific services
- Command premium rates
- Attract high-value clients

2. Build Reputation:
- Maintain 4.8+ rating
- Earn "Top Pro" badge
- Get more bookings

3. Repeat Clients:
- Excellent service → repeat bookings
- Skip bidding process
- Reliable income

Tax Information

You're an Independent Contractor:

What This Means:

• Not an employee
• Responsible for own taxes
• Pay quarterly estimated taxes
• Receive 1099 form from us

Tax Documents:

1099-NEC Form:

• Mailed by January 31
• Shows annual earnings
• Need for tax return
• Available in app

Your Responsibilities:

• Track income
• Save for taxes (25-30% of earnings)
• Pay quarterly estimates
• File annual return
• Keep records

Deductible Expenses:

You can deduct:

• ✓Tools and equipment
• ✓Vehicle mileage
• ✓Phone/internet (business use %)
• ✓Insurance
• ✓Supplies
• ✓Work clothes
• ✓Education/training

Keep Records:

• All income
• All expenses
• Receipts
• Mileage log
• Export earnings reports

Get Help:

• Consult tax professional
• Use tax software
• IRS resources
• Don't guess

Estimated Taxes:

• Due quarterly
• April 15, June 15, Sept 15, Jan 15
• Pay IRS directly
• Use Form 1040-ES
• Avoid penalties

Payment Issues

Payment Delayed:

Common Reasons:

• Bank info incorrect
• Account not verified
• Client payment failed
• Holiday processing delay

What to Do:
1. Check bank account details
2. Verify account confirmed
3. Contact Pro support
4. Usually resolved in 24 hours

Wrong Amount:

If Payment Incorrect:
1. Review service details
2. Check time log
3. Verify rate
4. Contact support with specifics
5. Include screenshots

Common Causes:

• Time tracking error
• Rate changed during service
• Expense not added
• System error (rare)

Payment Failed:

If Deposit Fails:

• Bank rejected transfer
• Account closed
• Wrong account number
• Insufficient account activity

Resolution:
1. Update bank info
2. Contact your bank
3. Retry payment
4. May need new account

Viewing Payment History

Access Your Records:

1. Pro Dashboard
2. "Earnings" tab
3. Select date range
4. View details

What You Can See:

• All completed services
• Amounts earned
• Tips received
• Expenses reimbursed
• Platform fees
• Net payouts
• Payment dates
• Payment method

Download History:

• Export to CSV
• Choose date range
• Use for records
• Import to accounting software
• Prepare for taxes

Need Help with Payments?**

Contact Pro Support:

For Payment Issues:

• Email: propayments@royalpalmservices.com
• Phone: (561) 555-0100
• In-app chat
• Help Center

Provide:

• Service date
• Client name
• Expected amount
• Issue description
• Screenshots

Response Time:

• Usually within 24 hours
• Urgent issues prioritized
• Weekends may be longer

We're committed to ensuring you're paid accurately and on time for every service you complete!