Privacy Policy

Your privacy is important to us. This Privacy Policy explains how Royal Palm Home Services collects, uses, and protects your personal information.

Overview

Last Updated: January 1, 2025

Effective Date: January 1, 2025

This Privacy Policy applies to:

• Royal Palm Home Services website
• Mobile applications (iOS and Android)
• All related services and features
• Communications from us

By using our Platform, you agree to this Privacy Policy. If you don't agree, please don't use our Platform.

Information We Collect

Information You Provide:

Account Registration:

• Full name
• Email address
• Phone number
• Password (encrypted)
• Home address(es)
• Date of birth (Pros only)
• Social Security Number (Pros only - for background check)
• Profile photo (optional)

Payment Information:

• Credit/debit card details
• Billing address
• Bank account (Pros only)
• Transaction history

Service Information:

• Service descriptions
• Location details
• Photos you upload
• Special instructions
• Preferences

Communications:

• Messages with Pros/Customers
• Support inquiries
• Phone calls with support
• Survey responses
• Feedback

Pro-Specific Information:

• Skills and experience
• Service areas
• Hourly rates
• Availability calendar
• Tax information (W-9)
• Background check authorization
• Professional licenses
• Insurance information

Information Collected Automatically:

Device Information:

• IP address
• Device type and model
• Operating system
• Browser type and version
• Device identifiers
• Mobile network information

Usage Data:

• Pages visited
• Features used
• Search queries
• Click patterns
• Time spent on pages
• Referral source
• Access times

Location Information:

• GPS location (with permission)
• IP-based location
• Service addresses
• Pro service areas

Cookies and Tracking:

• Session cookies
• Preference cookies
• Analytics cookies
• Advertising cookies
• Local storage

Third-Party Information:

Background Checks (Pros):

• Criminal history
• Identity verification
• Motor vehicle records
• Previous addresses
• Employment history (if relevant)

Social Media:

• If you connect social accounts
• Public profile information
• Friend lists (with permission)
• Email address from social account

Payment Processors:

• Transaction data
• Payment verification
• Fraud prevention data

Other Sources:

• Public databases
• Marketing partners (with permission)
• Data analytics providers

How We Use Your Information

To Provide Services:

Platform Functionality:

• Create and manage your account
• Process service bookings
• Facilitate communication
• Process payments
• Send confirmations and receipts
• Provide customer support
• Verify identities

Service Matching:

• Connect Customers with Pros
• Show relevant search results
• Recommend services
• Display Pro availability
• Send booking opportunities

Safety and Security:

• Conduct background checks
• Verify identities
• Detect and prevent fraud
• Monitor for policy violations
• Investigate disputes
• Enforce Terms of Service
• Protect users and property

To Improve Our Platform:

Analytics:

• Understand usage patterns
• Identify popular features
• Measure effectiveness
• Improve user experience
• Develop new features
• Fix bugs and errors

Research and Development:

• Test new features
• Conduct surveys
• Analyze trends
• Improve algorithms
• Enhance matching
• Optimize pricing

To Communicate With You:

Service Communications:

• Booking confirmations
• Service reminders
• Pro messages
• Payment receipts
• Account notifications
• Security alerts
• Policy updates

Marketing (Optional):

• Promotional offers
• Service recommendations
• Newsletter
• New features
• Special events
• Partner offers

To Comply With Law:

• Respond to legal requests
• Comply with regulations
• Enforce our rights
• Protect against liability
• Prevent illegal activity
• Investigate violations

How We Share Your Information

With Other Users:

Before Booking:

• First name only
• City/neighborhood
• Review history
• Profile photo (if added)
• Approximate location

After Booking:

• Full name
• Phone number
• Service address
• Specific service details
• Profile photo

Service Providers:

We share with trusted third parties who help us operate:

Payment Processing:

• Stripe (credit card processing)
• Banking information (for Pro payouts)
• Transaction data
• Fraud prevention data

Background Checks:

• Checkr (Pro screening)
• Identity information
• SSN (encrypted)
• Address history

Communication Services:

• Twilio (SMS notifications)
• SendGrid (email delivery)
• Push notification providers

Cloud Services:

• Amazon Web Services (data storage)
• Google Cloud (analytics)
• Backup and disaster recovery

Analytics:

• Google Analytics (usage data)
• Mixpanel (product analytics)
• Anonymized data only

Customer Support:

• Zendesk (support tickets)
• Help center provider
• Chat service

Each Provider:

• Bound by confidentiality
• Limited to necessary data
• Complies with privacy laws
• Subject to our data agreements

Legal Requirements:

We may disclose information:

• To comply with law
• Respond to subpoenas
• Court orders
• Government requests
• Law enforcement
• Protect our rights
• Prevent harm or fraud
• Enforce Terms

Business Transfers:

If we:

• Merge with another company
• Are acquired
• Sell assets
• File bankruptcy
• Reorganize

Your information may transfer to:

• Successor entity
• Under similar privacy terms
• With notice to you
• Opportunity to delete account

With Your Consent:

We may share for other purposes:

• With your permission
• As you direct
• When you choose to share
• Public forums (reviews)

We NEVER:

• Sell your personal information
• Share with marketers without consent
• Provide to unrelated third parties
• Use for purposes not disclosed

Your Privacy Rights

Access Your Data:

• View all information we have
• Request data download
• Receive in portable format
• Within 30 days of request

Correct Information:

• Update inaccurate data
• Fix errors
• Add missing information
• Keep profile current

Delete Your Data:

• Delete your account
• Request data deletion
• Some data retained for legal requirements
• Anonymized data may remain

Opt Out of Marketing:

• Unsubscribe from emails
• Adjust notification preferences
• Opt out of promotional SMS
• Still receive service notifications

Restrict Processing:

• Limit how we use your data
• Object to certain uses
• Withdraw consent
• Subject to legal obligations

Data Portability:

• Export your data
• Receive in common format
• Transfer to another service
• Your content and information

California Privacy Rights (CCPA):

California residents have additional rights:

• Know what data we collect
• Know if we sell data (we don't)
• Request deletion
• Opt out of sales (N/A)
• Non-discrimination for exercising rights

How to Exercise Rights:

Email:

• privacy@royalpalmservices.com
• Include: name, email, specific request

Phone:

• (561) 555-0123
• Verify identity
• Process request

In App:

• Account Settings
• Privacy & Data
• Manage preferences

Response Time:

• Acknowledge within 10 days
• Complete within 30 days
• May extend 30 more days if complex
• Free of charge

Cookies and Tracking

What Are Cookies:

• Small text files
• Stored on your device
• Remember preferences
• Track usage
• Enhance experience

Types of Cookies We Use:

Essential Cookies:

• Required for Platform to function
• Remember login
• Session management
• Security features
• Cannot be disabled

Preference Cookies:

• Remember your settings
• Language preferences
• Display options
• Location preferences
• Can be disabled

Analytics Cookies:

• Understand usage
• Measure performance
• Improve Platform
• Aggregate data only
• Can be disabled

Marketing Cookies:

• Personalize ads
• Track ad effectiveness
• Retargeting
• Third-party advertisers
• Can be disabled

Managing Cookies:

Browser Settings:

• Accept/reject cookies
• Delete existing cookies
• Block third-party cookies
• Private browsing mode

Our Cookie Settings:

• Cookie preference center
• Choose categories
• Update anytime
• In account settings

Do Not Track:

• Some browsers send "Do Not Track"
• No industry standard yet
• We don't currently respond
• May change in future

Data Security

How We Protect Your Data:

Technical Measures:

• Encryption in transit (SSL/TLS)
• Encryption at rest
• Secure servers
• Firewalls
• Access controls
• Regular security audits

Administrative Measures:

• Employee training
• Background checks
• Limited access
• Confidentiality agreements
• Incident response plan
• Regular reviews

Physical Measures:

• Secure data centers
• Access controls
• Monitoring systems
• Backup systems
• Disaster recovery

Payment Security:

• PCI-DSS Level 1 compliant
• Tokenization
• Never store CVV
• Encrypted transmission
• Fraud monitoring

Account Security:

• Password hashing
• Account lockouts
• Suspicious activity monitoring
• Two-factor authentication (coming soon)
• Security notifications

Limitations:

• No system 100% secure
• Internet transmission risks
• Use at your own risk
• Report suspected breaches
• We take breaches seriously

Data Breach Response:

If breach occurs, we will:

• Investigate immediately
• Notify affected users
• Report to authorities
• Take corrective action
• Offer credit monitoring if appropriate
• Update security measures

Data Retention

How Long We Keep Data:

Active Accounts:

• While account is active
• Plus reasonable period after
• As needed for services
• To comply with law

Deleted Accounts:

• Most data deleted within 30 days
• Some retained for legal requirements
• Backups purged within 90 days

Specific Retention:

Tax Records:

• 7 years (IRS requirement)
• Pro earnings data
• Payment history
• 1099 forms

Legal Claims:

• Until resolved
• Statute of limitations
• As required by court
• Legal hold requirements

Fraud Prevention:

• Flagged accounts
• Banned users
• Suspicious activity
• To protect platform

Analytics:

• Anonymized data
• Indefinitely
• No personal identifiers
• Aggregated statistics

Children's Privacy

Age Requirement:

• Must be 18+ to use Platform
• No services directed to children
• Don't knowingly collect from minors

If We Learn:

• Minor created account
• Data deleted immediately
• Account terminated
• Parent/guardian notified

Parents:

• Monitor children's internet use
• Contact us if concerned
• We'll cooperate to resolve

International Users

Data Transfer:

• Platform operated in United States
• Data processed in U.S.
• May transfer internationally
• Adequate safeguards in place

EU/EEA Users:

• Standard Contractual Clauses
• GDPR compliance
• Data Protection Officer available
• Contact: dpo@royalpalmservices.com

Other Countries:

• May have different privacy laws
• We comply with applicable law
• Contact for specific questions

Changes to Privacy Policy

Updates:

We may update this Privacy Policy:

• To reflect new features
• Comply with laws
• Improve privacy practices
• Based on feedback

Notice of Changes:

• Posted on Platform
• Email notification for material changes
• 30 days before effective
• Continued use = acceptance

Review Regularly:

• Check for updates
• Stay informed
• Understand rights
• Exercise choices

Third-Party Links

External Websites:

• Platform may link to third parties
• Not responsible for their practices
• Read their privacy policies
• Use at your own risk
• Different terms apply

Social Media:

• Links to social platforms
• Separate privacy policies
• May collect data about you
• Control in their settings

Contact Us

Privacy Questions or Concerns:

Privacy Team:

• Email: privacy@royalpalmservices.com
• Response within 5 business days

Data Protection Officer:

• Email: dpo@royalpalmservices.com
• For GDPR/international inquiries

Mailing Address:
Royal Palm Home Services, LLC
Attn: Privacy Officer
[Address]
Boca Raton, FL 33431

Phone:

• (561) 555-0123
• Monday-Friday: 9am-5pm EST

General Support:

• support@royalpalmservices.com
• For non-privacy questions

We're committed to protecting your privacy and being transparent about our practices. Thank you for trusting Royal Palm Home Services!