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Welcome to Royal Palm Home Services. These Terms of Service govern your use of our platform.

Acceptance of Terms

By accessing or using Royal Palm Home Services ("the Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Platform.

Last Updated: January 1, 2025

Effective Date: January 1, 2025

Definitions

"Platform" - The Royal Palm Home Services website, mobile applications, and all related services.

"User" - Any person who accesses or uses the Platform.

"Customer" - A User who books services through the Platform.

"Pro" - An independent contractor who provides services through the Platform.

"Service" - Any task, job, or work performed by a Pro for a Customer.

"We," "Us," "Our" - Royal Palm Home Services, LLC.

"You," "Your" - The User of the Platform.

Eligibility

Age Requirement:

Must be at least 18 years old
Must have legal capacity to enter contracts
Must provide accurate age information

Geographic Restrictions:

Currently available in South Florida only
Palm Beach, Broward, and Martin counties
May expand to other areas

Account Requirements:

Valid email address
Accurate personal information
Compliance with verification requirements
One account per person

Pro Requirements:

Must pass background check
Must have required licenses/insurance
Must meet skill requirements
Must comply with tax obligations

Account Registration

Creating an Account:

You agree to:

Provide accurate, complete information
Maintain and update your information
Keep your password confidential
Notify us of unauthorized access
Accept responsibility for account activity

Prohibited:

Creating multiple accounts
Impersonating others
Using false information
Sharing account credentials
Allowing others to use your account

Account Suspension:

We may suspend or terminate your account for:

Violation of these Terms
Fraudulent activity
Safety concerns
Payment issues
Repeated policy violations
Providing false information

User Conduct

Acceptable Use:

You agree to:

Use Platform lawfully and respectfully
Comply with all applicable laws
Treat other Users with respect
Provide accurate service information
Honor your bookings and commitments
Pay for services received

Prohibited Activities:

You may NOT:

Harass, threaten, or discriminate against others
Post false, misleading, or defamatory content
Violate intellectual property rights
Attempt to bypass security measures
Use Platform for illegal purposes
Circumvent payment through Platform
Solicit Users off-platform
Post spam or unsolicited content
Scrape or data mine Platform
Interfere with Platform operations

Services

Platform as Marketplace:

Royal Palm is a marketplace connecting Customers and Pros:

We do not employ Pros
We do not provide services directly
Pros are independent contractors
Customers contract directly with Pros
We facilitate connections only

Service Bookings:

Customer Responsibilities:

Provide accurate service descriptions
Be present or arrange access
Provide safe working conditions
Pay agreed-upon rates
Review Pros fairly

Pro Responsibilities:

Provide services as described
Arrive on time
Bring necessary tools
Complete work professionally
Maintain appropriate licenses/insurance

Service Fees:

Platform Fee:

15% service fee on labor
Included in prices shown
Covers: insurance, support, payment processing
Non-refundable

Payment Terms:

Customers pay through Platform only
Charged after service completion
Based on actual time worked
Pro approval required for adjustments

Cancellations and Refunds

Cancellation Policy:

By Customer:

24+ hours notice: Free cancellation
Less than 24 hours: Cancellation fee may apply
No-show: Full service charge
Emergency: Contact support

By Pro:

Should provide maximum notice
No fee to Customer
Customer may receive credit
Repeated cancellations: Account review

Refund Policy:

Happiness Pledge:

If unsatisfied, we'll work to make it right
May send Pro back to fix
May provide partial/full refund
May offer platform credit
Report within 24 hours required

Refund Process:

Returns to original payment method
5-10 business days processing
Or platform credit (instant)
Documented issues required

Payment Terms

Payment Methods:

Credit/debit cards accepted
Secure payment processing
PCI-DSS compliant
Authorization hold placed at booking

Payment Processing:

Charged after service completion
Customer approval required
Based on actual time worked
Includes all agreed expenses

Disputed Charges:

Contact support first
Don't file chargeback before contacting us
Chargebacks may result in suspension
We'll work to resolve disputes

Pro Payments:

Paid 1-3 business days after completion
Direct deposit to bank account
85% of service fee (Platform keeps 15%)
100% of tips
Must provide tax information

Background Checks

For Pros:

All Pros undergo:

Identity verification
Criminal background check
Sex offender registry check
Motor vehicle records (if applicable)
Ongoing monitoring

We Check:

Criminal history
National databases
State and county records
Federal records
Previous addresses

Automatic Disqualifications:

Violent crimes
Sexual offenses
Crimes against persons
Recent serious convictions
False information provided

Limitations:

Background checks not foolproof
Cannot guarantee future behavior
Use caution and common sense
Report suspicious activity
We take reports seriously

Insurance and Liability

General Liability Insurance:

We provide:

Up to $1 million coverage
Property damage coverage
Bodily injury coverage
Active during services only
Subject to standard exclusions

What's Covered:

Accidental property damage by Pro
Accidental injury to third parties
Legal defense costs
Claims during active services

What's NOT Covered:

Intentional damage
Pre-existing damage
Customer's property already damaged
Pro's tools or vehicle
Pro's medical expenses
Services performed off-platform

Making a Claim:

Report within 24 hours
Provide photos and details
Complete claim form
Cooperate with investigation
We'll assess and process

User Responsibilities:

Customers:

Maintain homeowner's/renter's insurance
Provide safe working environment
Secure valuables
Supervise as appropriate

Pros:

Carry personal auto insurance
Consider additional liability insurance
Own tools and equipment insurance
Workers' compensation (if employees)

Intellectual Property

Platform Ownership:

We own all rights to:

Platform design and code
Royal Palm trademarks and logos
Platform content and features
Software and technology
Documentation and guides

User Content:

You retain ownership of content you post:

Reviews and ratings
Photos you upload
Service descriptions
Messages
Profile information

License to Us:

By posting content, you grant us:

Non-exclusive, worldwide license
To use, display, and distribute
On Platform and in marketing
Royalty-free and transferable
For Platform operation and promotion

Prohibited Use:

You may NOT:

Copy or reproduce Platform
Modify or create derivatives
Reverse engineer Platform
Remove copyright notices
Use our trademarks without permission
Frame or mirror Platform
Automated scraping or data collection

Trademarks:

"Royal Palm Home Services" is our trademark
Logo and branding are protected
Cannot use without written permission
Report unauthorized use

Privacy

Data Collection:

We collect:

Account information
Service details
Payment information
Communication records
Usage data
Device information

Data Use:

We use data to:

Provide Platform services
Process payments
Facilitate bookings
Improve Platform
Send notifications
Ensure safety and security
Comply with legal obligations

Data Sharing:

We share with:

Pros (after booking confirmed)
Payment processors
Background check providers
Service providers
As required by law

We Never:

Sell your personal information
Share with unrelated third parties
Provide data to marketers
Share more than necessary

Your Rights:

Access your data
Correct inaccurate information
Delete your account
Export your data
Opt out of marketing
File privacy complaints

Full Privacy Policy:

See separate Privacy Policy document
Available at royalpalmservices.com/privacy
Updated regularly
Changes communicated to users

Communications

Platform Communications:

You agree to receive:

Service notifications
Account updates
Payment receipts
Security alerts
Policy changes
Required legal notices

Marketing Communications:

Optional:

Promotional emails
Special offers
Newsletter
Service recommendations

Opt Out:

Unsubscribe links provided
Adjust preferences in account
May take 10 business days
Still receive service emails

Text Messages:

Critical service alerts only
Standard message rates apply
Opt out anytime
Reply STOP to any message

Dispute Resolution

Informal Resolution:

First Step:

Contact our support team
Email: support@royalpalmservices.com
Phone: (561) 555-0123
Explain issue in detail
We'll work to resolve

Resolution Process:

Usually within 5 business days
May request documentation
Fair review of both sides
Binding decision
Appeals available

Arbitration Agreement:

Important - Please Read:

By using the Platform, you agree:

Disputes resolved through binding arbitration
NOT in court
NOT by jury
Individual basis only (no class actions)
Governed by Federal Arbitration Act

Arbitration Process:

American Arbitration Association (AAA)
AAA Consumer Arbitration Rules
South Florida venue
Conducted by video/phone when possible
One arbitrator
Discovery limited
Written decision
Binding and final

Exceptions to Arbitration:

Small claims court (under $10,000)
Injunctive relief for IP violations
Government agency proceedings
Individual basis only

Class Action Waiver:

You agree:

No class arbitrations
No class actions
No representative actions
Individual claims only
Cannot combine with others
Cannot be a class member

If you don't agree:

Must opt out within 30 days
Email: legal@royalpalmservices.com
Include: Name, address, email
State: "I opt out of arbitration"
Opt out valid for your account only

Disclaimers

AS IS BASIS:

THE PLATFORM PROVIDED "AS IS" AND "AS AVAILABLE":

No warranties of any kind
Express or implied
Including merchantability
Fitness for particular purpose
Non-infringement
Uninterrupted service
Error-free operation

Pros as Independent Contractors:

Not employees of Royal Palm
Independent businesses
Responsible for own actions
Own tax obligations
Own insurance needs
We don't control their work
We don't guarantee their services

No Guarantee:

We do NOT guarantee:

Service quality
Pro qualifications beyond background check
Service results
Safety of Pros or Customers
Absence of property damage
Availability of services
Platform uptime

Your Responsibility:

You are responsible for:

Evaluating Pros before booking
Reading reviews and ratings
Exercising reasonable caution
Supervising services as appropriate
Securing valuables
Providing accurate information
Following safety guidelines

Limitation of Liability

MAXIMUM LIABILITY:

OUR TOTAL LIABILITY TO YOU LIMITED TO:

Amount you paid in past 12 months
Or $100
Whichever is greater
For any and all claims
Regardless of theory of liability

EXCLUDED DAMAGES:

WE ARE NOT LIABLE FOR:

Indirect damages
Incidental damages
Consequential damages
Special damages
Punitive damages
Lost profits
Lost data
Service interruptions
Third-party actions

ESSENTIAL PURPOSE:

These limitations apply even if:

We've been advised of possibility
Limited remedy fails essential purpose
Regardless of legal theory

State Law:
Some states don't allow these limitations. In those states, liability limited to maximum extent permitted by law.

Indemnification

You Agree to Indemnify:

You will defend, indemnify, and hold harmless Royal Palm, its officers, directors, employees, and agents from any:

Claims
Damages
Losses
Liabilities
Costs and expenses (including legal fees)

Arising From:

Your use of Platform
Violation of these Terms
Violation of any laws
Your service bookings
Content you post
Infringement of third-party rights
Your negligence or misconduct

Our Rights:

Choose our own counsel
Control defense at our expense
Assume defense at your expense if you don't
Settle on reasonable terms

Term and Termination

Term:

Terms effective when you agree
Continue while you use Platform
Survive termination as noted below

Termination by You:

May stop using Platform anytime
May delete account
Must complete pending services
Obligations survive termination

Termination by Us:

We may terminate your account for:

Violation of Terms
Suspected fraud
Safety concerns
Payment issues
Inactivity (after notice)
Any reason with notice
Immediately for serious violations

Effect of Termination:

Cannot access Platform
Must pay outstanding amounts
License to use Platform ends
Certain provisions survive

Surviving Provisions:

Payment obligations
Indemnification
Disclaimers
Limitation of liability
Dispute resolution
General provisions

General Provisions

Entire Agreement:

These Terms constitute entire agreement
Supersede prior agreements
Except separate written agreements
Include Privacy Policy by reference

Modifications:

We may update Terms:

Post changes on Platform
Email notification for material changes
Effective 30 days after posting
Continued use = acceptance
If don't agree, stop using Platform

Waiver:

Our failure to enforce not a waiver
Waiver of one breach not waiver of others
Must be in writing to be valid

Severability:

If provision unenforceable
Remaining provisions still valid
Court to modify to make enforceable
Intent preserved to maximum extent

Assignment:

You cannot assign these Terms
We may assign without notice
Terms bind successors and assigns

No Agency:

No partnership or agency created
Not joint venture
Independent contractors only
No authority to bind us

Force Majeure:

Not liable for delays or failures due to:

Acts of God
Natural disasters
War or terrorism
Government actions
Strikes or labor disputes
Internet failures
Circumstances beyond reasonable control

Notices:

To You:

Email to address on account
Effective when sent
Must keep email current

To Us:

Email: legal@royalpalmservices.com
Mail: Royal Palm Home Services, LLC

[Address]
Boca Raton, FL 33431

Governing Law:

Florida law governs
Excluding conflict of law provisions
Federal Arbitration Act applies
Venue in Palm Beach County, Florida (if not arbitrated)

Interpretation:

Headings for convenience only
"Including" means including without limitation
Singular includes plural and vice versa

Contact Information

Questions About These Terms?

General Inquiries:

Email: support@royalpalmservices.com
Phone: (561) 555-0123

Legal Department:

Email: legal@royalpalmservices.com
Mail: Royal Palm Home Services, LLC

Attn: Legal Department
[Address]
Boca Raton, FL 33431

Hours:

Monday-Friday: 9am-5pm EST
Closed weekends and holidays

Thank you for using Royal Palm Home Services!

Terms of Service