Safety and Security for Pros

Your safety is our top priority. Follow these guidelines to stay safe while providing services.

Before Accepting a Service

Review the Service Details:

Check for Red Flags:

⚠️ Vague description

• What exactly needs to be done?
• Ask for clarification before accepting

⚠️ Location concerns

• Unfamiliar or isolated area?
• Look up address on map
• Check neighborhood reviews

⚠️ Unusual requests

• Something feels off?
• Trust your instincts
• Decline if uncomfortable

⚠️ Client profile issues

• No reviews or ratings?
• Poor reviews from other Pros?
• Multiple cancellations?

Research the Client:

• Read their reviews
• Check their rating
• See their service history
• Note any complaints

Verify Service Location:

• Look up address on Google Maps
• Check it's a residential/business area
• Note nearby public areas
• Plan your route

Personal Safety

Before You Go:

• ✓Tell Someone:
• Share your schedule
• Provide client address
• Check in after service
• Set expected return time

• ✓Charge Your Phone:
• Keep at 100%
• Bring phone charger
• Keep phone accessible
• Emergency contact ready

• ✓Dress Appropriately:
• Professional but comfortable
• Closed-toe shoes (steel toe for some services)
• No expensive jewelry
• Weather-appropriate

• ✓Bring Essentials:
• Phone charger
• Water bottle
• Snacks
• Any medications
• Emergency contact info

During the Service:

• ✓Stay Alert:
• Be aware of surroundings
• Note exits
• Trust your instincts
• Stay in public areas when possible

• ✓Keep Phone Nearby:
• Don't leave it in your car
• Keep volume up
• Battery charged
• Quick dial to support

• ✓Professional Boundaries:
• Stay professional
• Keep conversation work-related
• Decline alcohol/drugs
• Don't accept gifts

• ✓Work in Safe Areas:
• Request well-lit spaces
• Avoid isolated areas
• Ask for pets to be secured
• Work where others can see you

Red Flags During Service:

⚠️ Leave Immediately If:

• Client is intoxicated/high
• Aggressive or threatening behavior
• Sexual harassment or advances
• You feel unsafe for any reason
• Weapons visible
• Illegal activity occurring

How to Leave:

• Make excuse politely
• "I need to get a tool from my car"
• "I have an emergency call"
• Don't explain - just leave
• Call support immediately once safe

Emergency Situations

If You Feel Threatened:

Immediate Action:
1. Leave the location immediately
2. Go to a public place
3. Call 911 if in danger
4. Then call Pro Support: (561) 555-0100
5. Document everything

Don't:

• ✗Confront the client
• ✗Try to finish the service
• ✗Return to location alone
• ✗Wait to report it

Emergency Contacts:

Program in Your Phone:

• 911 (Emergency)
• Pro Support: (561) 555-0100
• Local police non-emergency
• Trusted family/friend

In-App Emergency Button:

• Red "Emergency" button in Pro app
• Press if you need immediate help
• Alerts our safety team
• They'll contact authorities if needed
• Use for any safety concern

Property Safety

Protecting Client Property:

• ✓Use Drop Cloths:
• Protect floors and furniture
• Especially for messy work
• Ask where to put one
• Clean up any spills immediately

• ✓Wear Shoe Covers:
• Keep floors clean
• Shows professionalism
• Bring extras
• Remove dirty shoes if no covers

• ✓Handle Items Carefully:
• Treat everything like it's expensive
• Ask before moving items
• Note any existing damage
• Be extra careful with fragile items

• ✓Secure Work Area:
• Keep tools organized
• Don't block exits
• Keep walking paths clear
• Watch for kids/pets

Document Pre-Existing Damage:

Before Starting Work:

• Take photos of work area
• Note any existing damage
• Point it out to client
• Document in app messages

This Protects You:

• From false damage claims
• Proves condition when you arrived
• Shows professionalism
• Creates clear record

Tool & Equipment Safety

Using Tools Safely:

• ✓Proper Equipment:
• Use right tool for job
• Keep tools maintained
• Replace damaged tools
• Bring safety equipment

• ✓Safety Gear:
• Safety glasses
• Work gloves
• Hearing protection (loud tools)
• Dust mask (sawing, sanding)
• Hard hat (if needed)
• Knee pads (floor work)

• ✓Power Tool Safety:
• Read manuals
• Check before each use
• Keep cords away from blades
• Unplug when changing bits
• Store safely

Ladder Safety:

• ✓Before Using:
• Inspect for damage
• Set on level surface
• Proper angle (1:4 ratio)
• Extend 3 feet above landing
• Have someone spot you

• ✗Never:
• Use damaged ladder
• Overreach while on ladder
• Stand on top rung
• Use in high wind
• Rush going up/down

Heavy Lifting:

• ✓Proper Technique:
• Lift with your legs
• Keep back straight
• Don't twist while lifting
• Ask for help if too heavy
• Use dollies/equipment when possible

• ✓Know Your Limits:
• Don't lift if you can't safely
• Ask client to help
• Use moving equipment
• Better safe than injured

Vehicle Safety

Before Each Trip:

• ✓Vehicle Maintenance:
• Good tire condition
• Enough fuel
• Working lights
• Clean windshield
• Emergency kit in car

• ✓Load Safely:
• Secure all tools
• Nothing loose in cab
• Heavy items low
• Use tie-downs
• Check weight limits

Emergency Kit:

• First aid kit
• Jumper cables
• Tire inflator
• Flashlight
• Basic tools
• Water
• Phone charger
• Emergency contact info

Parking Safety:

• Park in visible area
• Lock vehicle
• Don't leave tools visible
• Note parking restrictions
• Have keys ready when returning

Health & Wellness

Stay Healthy:

• ✓Hydration:
• Drink water regularly
• Especially in Florida heat
• Bring water bottle
• Take water breaks

• ✓Breaks:
• Take regular breaks
• Don't overwork yourself
• Eat properly
• Get enough sleep

• ✓Weather Awareness:
• Check forecast
• Avoid outdoor work in severe weather
• Heat exhaustion symptoms
• Lightning safety

Heat Safety (Important in Florida!):

Warning Signs:

• Excessive sweating
• Dizziness
• Nausea
• Confusion
• Rapid heartbeat

Prevention:

• Work during cooler hours
• Take frequent breaks
• Stay hydrated
• Wear light clothing
• Rest in shade/AC

COVID-19 & Illness Safety

If You're Sick:

• ✗Don't Work:
• Reschedule services
• Protect clients
• Get well first
• Contact support for help

• ✓Health Protocols:
• Wash hands frequently
• Use hand sanitizer
• Wear mask if requested
• Maintain distance when possible
• Cover coughs/sneezes

Client Requests:

Respect if client asks for:

• Mask wearing
• Extra distance
• No shoes inside
• Hand sanitizing
• Other precautions

Insurance Coverage

What's Covered:

General Liability Insurance:

• Up to $1 million coverage
• Property damage you cause
• Bodily injury to others
• Legal defense costs

What's NOT Covered:

• Damage to your tools
• Your vehicle
• Your medical expenses
• Intentional damage
• Criminal acts

When to File a Claim:

If you accidentally:

• Damage client property
• Injure someone
• Break something
• Cause any harm

How to File:
1. Document everything immediately
2. Take photos
3. Don't admit fault
4. Contact support right away
5. Complete incident report
6. Provide all details

Additional Insurance

Consider Getting:

• ✓Commercial Auto Insurance:
• Covers business use of vehicle
• Personal policy may not cover
• Protects your vehicle
• Liability when driving to services

• ✓Tool Insurance:
• Protects your equipment
• Theft coverage
• Damage coverage
• Replacement cost

• ✓Health Insurance:
• Medical expenses
• Disability coverage
• Critical for self-employed
• Marketplace plans available

• ✓Disability Insurance:
• If you can't work
• Replaces income
• Short-term and long-term
• Important for sole breadwinners

Reporting Issues

What to Report:

• ✓Safety Concerns:
• Unsafe client behavior
• Dangerous work conditions
• Threats or harassment
• Property concerns

• ✓Incidents:
• Injuries (yours or others)
• Property damage
• Accidents
• Near misses

• ✓Inappropriate Behavior:
• Sexual harassment
• Discrimination
• Verbal abuse
• Boundary violations

How to Report:

Immediate/Urgent:

• Call Pro Support: (561) 555-0100
• Or use in-app emergency button
• Don't wait

Non-Urgent:

• Email: prosafety@royalpalmservices.com
• File report in Pro app
• Include all details
• Attach photos/screenshots

What Happens:

• We investigate immediately
• Your safety is priority
• Client may be banned
• We'll keep you updated
• Confidential process

Client Removal

We'll Remove Clients For:

• ✓Threatening behavior
• ✓Sexual harassment
• ✓Discrimination
• ✓Violent actions
• ✓Illegal activity
• ✓Consistent safety issues

Your Report Helps:

• Protect yourself
• Protect other Pros
• Maintain platform safety
• Hold clients accountable

Safety Resources

Pro Safety Team:

• Email: prosafety@royalpalmservices.com
• Phone: (561) 555-0100
• Available 24/7
• Here to help

Additional Resources:

• Safety training videos (in app)
• Best practice guides
• Tool safety manuals
• First aid training
• Emergency procedures

Remember

Your Safety First:

• Trust your instincts
• Don't be afraid to decline
• Leave if uncomfortable
• Report all concerns
• We have your back

You Have the Right To:

• Feel safe at all times
• Decline unsafe services
• Leave dangerous situations
• Report problems
• Be treated with respect

Questions or concerns about safety? Contact our Pro Safety Team anytime at (561) 555-0100 or prosafety@royalpalmservices.com.

Stay safe out there!