Background Checks & Vetting

Your safety is our top priority. Every Pro goes through rigorous vetting.

Our Vetting Process:

1. Identity Verification

• Government-issued ID required
• Social Security Number verification
• Address confirmation
• Cannot proceed without verification

2. Background Checks

All Pros undergo comprehensive screening:

• Criminal background check
• Sex offender registry check
• Multi-state database search
• Ongoing monitoring

What We Check:

• Felony convictions
• Misdemeanor convictions
• Outstanding warrants
• Federal criminal database
• County and state records

3. Motor Vehicle Records

For driving-related services:

• Valid driver's license
• Driving record check
• Active auto insurance
• Must meet safety standards

Background Check Partner:

We use industry-leading background check provider Checkr:

• FCRA compliant
• Regularly updated records
• Thorough and accurate
• Continuous monitoring

Automatic Disqualifications:

Applicants are denied for:

• Violent crimes
• Sexual offenses
• Theft or fraud
• Any crimes against persons
• Recent serious convictions

Ongoing Monitoring:

• Random re-screening
• Review after customer complaints
• Updates if new records found
• Pros can be removed anytime

What Background Checks Don't Cover:

• Quality of work (see reviews)
• Professional licenses (some services may require)
• Credit history
• Employment history
• Education verification

Additional Safety Measures:

• Real customer reviews
• Rating system
• In-app communication
• Secure payments
• Support team monitoring

Your Role in Safety:

• Read Pro reviews carefully
• Communicate clearly
• Report suspicious behavior
• Keep valuables secure
• Use in-app chat only

Reporting Concerns:

If you feel unsafe:

• Contact support immediately
• Use in-app emergency feature
• Document the incident
• We investigate all reports

Pro Removal:

We remove Pros for:

• Safety violations
• Fraudulent behavior
• Harassment
• Discrimination
• Policy violations

Your trust is earned through our commitment to safety at every step.