Happiness Pledge

We stand behind every service booked through Royal Palm Home Services.

What is the Happiness Pledge?

Our commitment to you: If you're not satisfied with a service, we'll work to make it right.

How It Works:

1. Complete the Service

• Let your Pro finish the work
• Review the results
• Determine if you're satisfied

2. Report Issues Within 24 Hours

• Contact us through the Help Center
• Click "Report an Issue" on your service
• Explain what went wrong
• Provide photos if helpful

3. We Investigate

• Review your claim
• Contact your Pro for their perspective
• Evaluate the situation
• Usually respond within 24-48 hours

4. We Make It Right

Depending on the issue, we may:

• Arrange for the Pro to return and fix it (no charge)
• Send a different Pro to complete the work
• Provide a partial or full refund
• Offer credit toward future services

What's Covered:

• ✓Service not completed as agreed
• ✓Damage caused by Pro
• ✓Pro didn't show up
• ✓Unprofessional behavior
• ✓Safety concerns
• ✓Poor quality work

What's Not Covered:

• ✗Changing your mind after approval
• ✗Issues reported after 24 hours
• ✗Problems with your items (not Pro-caused)
• ✗Unreasonable expectations
• ✗Pre-existing damage
• ✗Normal wear and tear

Damage Claims:

If a Pro damages your property:

• Take photos immediately
• Report within 24 hours
• Provide repair estimates
• We'll review and process claim
• May involve Pro's insurance
• Up to $1M in coverage

Refund Process:

If approved for refund:

• Returns to original payment method
• Processing time: 5-10 business days
• Partial or full depending on issue
• Plus any applicable credits

Pro Perspective:

We consider:

• Pro's side of the story
• Task complexity
• Communication records
• Past performance
• Customer expectations vs. reality

Preventing Issues:

• Be clear about expectations
• Communicate during the service
• Address concerns immediately
• Approve work only when satisfied
• Take before/after photos

Escalation:

Not satisfied with resolution?

• Request escalation to senior support
• Provide additional documentation
• We'll conduct further review
• Final decisions are binding

Our Goal:

We want every customer happy and every Pro treated fairly. The Happiness Pledge protects both parties and ensures quality service.