Deleting Your Account

Need to delete your account? Here's what you need to know.

Before You Delete

Important Considerations:

Account Deletion is Permanent:

• Cannot be undone
• All data will be deleted
• Reviews removed
• Service history erased
• Must create new account to return

Alternative Options:

Consider These First:

1. Deactivate Instead:

• Temporarily disable account
• Can reactivate later
• Data preserved
• No new bookings
• Existing services unaffected

2. Update Notification Settings:

• Turn off marketing emails
• Reduce communications
• Keep account for future use

3. Remove Payment Methods:

• Delete saved cards
• Keep account for emergencies
• No charges without card

4. Just Log Out:

• Don't delete
• Use when needed
• No ongoing costs
• No commitment

What Gets Deleted

Personal Information:

• Name and contact info
• Email address
• Phone number
• Addresses
• Profile photo
• Account settings

Service History:

• All bookings (past and future)
• Service details
• Messages with Pros
• Photos you've uploaded
• Service notes

Financial Information:

• Payment methods
• Transaction history
• Receipts
• Invoices
• Refund records

Reviews & Ratings:

• Reviews you've written
• Reviews of you (if Pro)
• Star ratings
• Comments
• Thank you notes

Account Access:

• Cannot log in
• Email/password invalid
• App access removed
• Website access removed

What We Keep

Legal Requirements:

Some data retained for:

• Tax records (7 years)
• Fraud prevention
• Legal compliance
• Dispute resolution
• Accounting purposes

Anonymous Data:

• Aggregated statistics
• No personal identifiers
• Used for platform improvement
• Cannot be linked to you

Backup Systems:

• Deleted from active systems immediately
• Backup systems within 90 days
• Technical necessity
• Disaster recovery purposes

Impact on Active Services

Before Deletion:

Complete All Services:

• Finish scheduled services
• Or cancel them first
• Cannot complete after deletion
• Pros will be notified of cancellations

Resolve Disputes:

• Handle any open issues
• Respond to complaints
• Finish refund processes
• Close support tickets

Outstanding Payments:

• Pay any balances owed
• Process pending refunds
• Cannot delete with debt
• Contact support if issues

Future Bookings:

• Will be automatically canceled
• Pros notified
• May incur cancellation fees
• Consider rescheduling instead

How to Delete Your Account

Step-by-Step Process:

1. Complete Prerequisites:

• Finish or cancel all scheduled services
• Resolve any disputes
• Pay outstanding balances
• Download any data you want

2. Access Account Settings:

• Log into your account
• Click your name (top right)
• Select "Account Settings"
• Scroll to bottom

3. Initiate Deletion:

• Click "Delete Account"
• May need to re-enter password
• Security verification

4. Confirm Decision:

• Read warning message
• Check understanding
• Select reason (optional but helpful)
• Click "Yes, Delete My Account"

5. Verify Email:

• Check inbox for confirmation email
• Click verification link
• Final confirmation required
• Prevents accidental deletion

6. Deletion Complete:

• Account immediately deactivated
• Can't log in
• Data deletion begins
• Receive final confirmation email

Time Required:

• Form submission: 2 minutes
• Email verification: 5 minutes
• Total process: ~10 minutes
• Effective immediately

Deletion Reasons

Why People Delete:

We respect your choice. Common reasons:

Moving Away:

• Outside service area
• No longer need services
• Consider deactivating instead

Privacy Concerns:

• Want data removed
• Understandable
• We comply immediately

No Longer Need:

• Used for one-time service
• Situation changed
• Fair enough

Bad Experience:

• We're sorry!
• Tell us what happened
• May be able to resolve
• Feedback helps us improve

Cost Concerns:

• No fees to keep account
• No ongoing costs
• Can remove payment methods
• Keep for emergencies

Too Many Emails:

• Can adjust notifications
• Unsubscribe from marketing
• Keep important service emails
• Easier than deleting

Telling Us Helps:

• Improve our service
• Identify problems
• Make platform better
• Not required

After Deletion

What Happens Next:

Immediate Effects:

• Can't log in
• App access denied
• Website shows "account not found"
• Email/password invalid

Within 24 Hours:

• Personal data deleted from active systems
• Reviews removed
• Service history cleared
• Profile disappeared

Within 30 Days:

• All data removed from backups
• Complete deletion
• No trace remains
• Cannot be recovered

Permanent Changes:

• Cannot reactivate
• Cannot recover data
• Must create new account
• Start from scratch
• New email if same one used again

Pros You've Worked With:

• Can no longer see your reviews
• Service history removed
• Messages deleted
• Your profile shows as "Deleted User"

Reactivation

Can I Reactivate?

No - Deletion is Permanent

• Account cannot be restored
• Data cannot be recovered
• Reviews are gone forever
• Service history erased

Want to Come Back?

Must create new account:

• Use "Sign Up"
• Can use same email (after 30 days)
• Start with clean slate
• No service history
• No reviews
• No saved addresses/payment

After 30 Days:

• Data fully deleted
• Email available for reuse
• Create fresh account
• Verify email again
• Set up from scratch

Alternatives to Deletion

Better Options:

1. Deactivate Account:

How it Works:

• Temporarily disable
• Data preserved
• Can't book new services
• Can't log in
• Reactivate anytime

How to Deactivate:
1. Account Settings
2. "Deactivate Account"
3. Select reason
4. Confirm
5. Receive confirmation

Reactivate:

• Email support
• Verify identity
• Account restored
• All data intact
• Usually same day

2. Adjust Notifications:

Reduce Emails:
1. Account Settings
2. "Notifications"
3. Toggle off:
- Marketing emails
- Recommendations
- Newsletter
- Partner offers
4. Keep service notifications

3. Remove Payment Methods:

Delete Cards:

• Go to Payment Methods
• Remove all cards
• Can't be charged
• Re-add when needed
• Account stays active

4. Just Log Out:

Simple Solution:

• Log out and forget it
• No action needed
• No ongoing costs
• Use when ready
• Account waiting

For Pros

Additional Considerations:

Pro Account Deletion:

Before Deleting:

• Complete all booked services
• Withdraw available earnings
• Resolve any client issues
• Download tax documents
• Save any needed records

Impact on Pro Account:

• Lose all reviews and ratings
• Service history deleted
• Pro profile removed
• Cannot reapply for 6 months
• Ratings don't transfer

Outstanding Earnings:

• Must be withdrawn first
• Or forfeited after 90 days
• Update bank info if needed
• Process all payments

Tax Documents:

• Download 1099s
• Save for records
• Need for tax filing
• Cannot access after deletion

Special Circumstances

Account Compromised:

Don't Delete - Report:

• Contact support immediately
• We'll secure account
• Investigate unauthorized access
• Recover control
• Deletion makes investigation harder

Fraudulent Charges:

Dispute First:

• Report to support
• We'll investigate
• Issue refunds if appropriate
• Deletion doesn't fix this
• Still responsible for legitimate charges

Legal Issues:

Consult Support:

• Legal requests
• Court orders
• Subpoenas
• We must comply with law
• Deletion may not help

Data Breach Concerns:

We'll Notify You:

• If breach occurs
• What data affected
• Steps we're taking
• How to protect yourself
• Deletion is one option

Getting Help

Questions Before Deleting?

Contact Support:

Email:

• support@royalpalmservices.com
• Explain your concerns
• We may have solutions
• No obligation to keep account

Phone:

• (561) 555-0123
• Talk through options
• Get questions answered
• Make informed decision

Live Chat:

• In app
• Quick responses
• Address concerns
• Explore alternatives

We're Here to Help:

• Understand your reasons
• Offer solutions
• Respect your choice
• Make process smooth

Frequently Asked Questions

Can I delete just some of my data?

• No, deletion is all or nothing
• Can update/correct information
• Or deactivate instead

Will Pros I worked with know?

• Shows as "Deleted User"
• They won't have your info
• Messages removed
• Reviews disappear

Can I get my data first?

• Yes! Download before deleting
• Go to Account Settings
• "Download My Data"
• Receive within 48 hours

What about my reviews?

• All deleted
• Cannot be recovered
• Gone from Pros' profiles
• Start over if return

Do I get a refund?

• Not for completed services
• Ongoing issues handled separately
• Contact support about disputes
• Deletion doesn't change this

Can someone else use my email?

• After 30 days, yes
• Your data fully deleted by then
• Email becomes available
• Could be you with new account

What if I change my mind?

• Before clicking final confirm: can cancel
• After email verification: too late
• Cannot undo
• Must create new account

Final Checklist

Before You Delete:

• ✓Downloaded any data you want
• ✓Saved receipts/invoices for taxes
• ✓Completed or canceled all services
• ✓Withdrawn Pro earnings (if applicable)
• ✓Resolved any disputes
• ✓Paid outstanding balances
• ✓Considered alternatives
• ✓Sure this is what you want
• ✓Ready to proceed

Ready to Delete?

Follow the steps in "How to Delete Your Account" above.

Still Unsure?

Contact support - we're happy to discuss your options without pressure to keep your account.

We're sorry to see you go, but we respect your decision. Thank you for using Royal Palm Home Services!