Updating Your Profile

Keep your account information current and accurate.

Accessing Your Profile:

1. Log into your account
2. Click your name in top right
3. Select "Account Settings"
4. Edit any section

What You Can Update:

Personal Information:

• Name
• Email address
• Phone number
• Profile photo
• Notification preferences

Location Settings:

• Home address
• Billing address
• Service area preferences
• Save multiple addresses

Payment Methods:

• Add new cards
• Remove old cards
• Set default payment
• Update card details

Communication Preferences:

• Email notifications
• SMS alerts
• Marketing emails
• Push notifications

How to Update Email:

1. Go to Account Settings
2. Click "Email Address"
3. Enter new email
4. Verify new email
5. Confirm change

Note: You'll need to verify your new email address before it's active.

How to Change Password:

1. Go to Account Settings
2. Click "Password & Security"
3. Enter current password
4. Enter new password
5. Confirm new password
6. Save changes

Password Requirements:

• Minimum 8 characters
• Mix of letters and numbers
• Include special character (recommended)
• Not a previously used password

Updating Payment Method:

1. Go to "Payment Methods"
2. Click "Add Payment Method"
3. Enter card details
4. Set as default (optional)
5. Save

To Remove a Payment Method:

• Cannot remove if it's the only method
• Cannot remove if pending charges
• Must have default payment set

Profile Photo:

Add a photo to personalize your account:

• Click camera icon
• Upload from device
• Crop to square
• Save changes
• Helps Pros identify you

Notification Preferences:

Control what messages you receive:

Service Notifications:

• Booking confirmations
• Service reminders
• Pro messages
• Service updates
• Completion notices

Marketing:

• Special offers
• Service recommendations
• Newsletter
• Seasonal promotions

Delivery Methods:

• Email
• SMS/Text
• Push notifications
• In-app alerts

Privacy Settings:

Profile Visibility:

• Name shown to Pros
• Location (city level only)
• Review history
• Service count

What's Never Shared:

• Full address (until booking confirmed)
• Payment information
• Phone number (until booking confirmed)
• Email address

Deactivating Your Account:

Need a break?
1. Go to Account Settings
2. Click "Deactivate Account"
3. Select reason (optional)
4. Confirm deactivation

What Happens:

• Cannot book new services
• Existing services unaffected
• Data saved for 90 days
• Can reactivate anytime
• Email to reactivate

Deleting Your Account:

Permanent removal:
1. Go to Account Settings
2. Click "Delete Account"
3. Complete final services first
4. Resolve any disputes
5. Confirm deletion

Permanent Effects:

• All data deleted
• Cannot be recovered
• Reviews removed
• History erased
• Must create new account to return

Account Security:

Best Practices:

• Use strong password
• Don't share login info
• Log out on shared devices
• Review account activity
• Report suspicious activity

Two-Factor Authentication:

Coming soon! Add extra security:

• SMS verification code
• Each login requires code
• Optional but recommended

Suspicious Activity:

If you notice unauthorized:

• Bookings
• Messages
• Profile changes
• Contact support immediately
• Change password

Merging Accounts:

Have duplicate accounts?

• Contact support
• Provide both email addresses
• We'll merge history
• Keep most active account

Account Issues:

Can't access account?

• Use "Forgot Password"
• Check spam for reset email
• Try different email addresses
• Contact support if stuck

Need help? Our support team is here:

• Help Center
• Email: support@royalpalmservices.com
• Phone: (561) 555-0123
• Live chat (in app)