Managing Notification Preferences

Customize your Royal Palm notifications to stay informed without being overwhelmed.

Types of Notifications

Service Notifications:

Essential updates about your bookings:

• ✅ Booking Confirmed - When service is confirmed
• ✅ Pro Assigned - When your Pro accepts
• ✅ Reminder - 24 hours before service
• ✅ Pro En Route - When Pro is on the way
• ✅ Service Started - When Pro begins work
• ✅ Service Complete - When work is finished
• ✅ Payment Receipt - After payment processes
• ✅ Review Request - Invite to review Pro

Cannot disable: Required for service coordination

Communication Notifications:

Messages and updates:

• 📧 Pro Messages - When Pro sends message
• 💬 Customer Support - Responses from support team
• 📸 Photos Shared - When Pro shares photos
• ❓ Questions - When Pro has questions

Control: Can adjust frequency

Account Notifications:

Important account information:

• 🔐 Security Alerts - Login from new device
• 💳 Payment Updates - Card expiring, payment issues
• 📝 Profile Changes - Account modifications
• ⚠️ Policy Updates - Terms of service changes

Cannot disable: Important for account security

Marketing Notifications:

Promotional content:

• 🎉 Special Offers - Discounts and promotions
• 💡 Service Suggestions - Based on your history
• 📰 Newsletter - Platform updates and tips
• 🤝 Partner Offers - Deals from partners
• ⭐ New Features - Platform announcements

Fully optional: Can disable all marketing

Review Reminders:

After service completion:

• First reminder: 24 hours after service
• Second reminder: 3 days after
• Final reminder: 7 days after
• Then stops

Can reduce frequency (but not disable completely)

Notification Channels

Email:

Delivered to your registered email:

• Most detailed information
• Includes links and details
• Good for reference
• Can search and save
• Arrives within minutes

Push Notifications:

Mobile app alerts:

• Instant delivery
• Brief message
• Tap to view details
• Appear on lock screen
• Can be swiped away

SMS/Text:

Critical alerts only:

• Service starting soon
• Pro arriving
• Important changes
• Emergency notifications
• Limited messages

In-App:

Notification center in app:

• All notifications stored
• View anytime
• Mark as read
• Archive old ones
• Badge shows unread count

Managing Preferences

Access Notification Settings:

Via Website:
1. Log into royalpalmservices.com
2. Click your name (top right)
3. Select "Account Settings"
4. Click "Notifications"
5. Adjust preferences
6. Save changes

Via Mobile App:
1. Open app
2. Tap profile icon
3. Tap "Settings"
4. Tap "Notifications"
5. Toggle options
6. Changes save automatically

Customization Options

Service Notifications:

Frequency:

• All Updates - Every change
• Important Only - Major updates
• Minimal - Confirmed & complete only

Timing:

• Real-time - Immediate delivery
• Digest - Batched once daily
• Custom - Specific hours only

Cannot Disable:

• Booking confirmations
• Cancellations
• Service day reminders
• Payment receipts

Message Notifications:

Options:

• Instant - As they arrive
• Every 30 minutes - Batched
• Twice Daily - Morning & evening
• Off - Check manually in app

Recommended: Instant or 30-minute batches

Marketing Preferences:

Granular Control:

Promotional Emails:

• ☐ Weekly deals
• ☐ Service recommendations
• ☐ Seasonal promotions
• ☐ Referral bonuses

Educational Content:

• ☐ Tips & tricks
• ☐ How-to guides
• ☐ Platform updates
• ☐ Success stories

Partner Communications:

• ☐ Special partnerships
• ☐ Exclusive offers
• ☐ Event invitations
• ☐ Community updates

Newsletters:

• ☐ Monthly newsletter
• ☐ Industry news
• ☐ Pro spotlight
• ☐ Customer stories

Unsubscribe from all: One-click option available

Channel Preferences

Choose Delivery Methods:

Per Notification Type:

Service Updates:

• [ ] Email
• [ ] Push notification
• [ ] SMS (critical only)
• [ ] In-app

Messages:

• [ ] Email
• [ ] Push notification
• [ ] In-app

Marketing:

• [ ] Email only
• [ ] No SMS
• [ ] No push

Recommendations:

• Service updates: Push + Email
• Messages: Push + Email
• Marketing: Email only

Quiet Hours:

Set Schedule:

• Pause non-urgent notifications
• Service notifications still come through
• Set start time (e.g., 10 PM)
• Set end time (e.g., 8 AM)
• Choose days (daily or weekdays only)
• Override for urgent matters

Example:

• Quiet hours: 10 PM - 7 AM
• Weekdays only
• Service reminders still arrive
• Messages wait until morning
• Can check app anytime

Mobile App Settings

Device-Level Controls:

iOS:

Push Notification Permission:
1. Settings app
2. Royal Palm app
3. Notifications
4. Allow Notifications: ON

Options:

• Lock Screen: ON/OFF
• Notification Center: ON/OFF
• Banners: Temporary or Persistent
• Sounds: ON/OFF
• Badges: ON/OFF
• Show Previews: Always/When Unlocked/Never

Android:

Notification Channels:
1. Settings app
2. Apps & Notifications
3. Royal Palm
4. Notifications

Categories:

• Service Updates (Important)
• Messages (High priority)
• Marketing (Low priority)
• Customize each

Controls:

• Sound & vibration
• Pop on screen
• Badge
• Blink light

Email Management

Email Preferences:

Change Email Address:
1. Account Settings
2. Email Address
3. Enter new email
4. Verify new address
5. Notifications go to new email

Add Secondary Email:

• Coming soon
• Backup email option
• Receives copy of important emails
• Account recovery

Email Filters:

Organize in Inbox:

Gmail:

• Create label "Royal Palm"
• Filter from @royalpalmservices.com
• Apply label automatically
• Keep organized

Outlook:

• Create folder "Royal Palm"
• Create rule
• Move automatically
• Keep inbox clean

Whitelist Our Emails:

Ensure delivery:

• Add to contacts
• Mark as "Not Spam"
• Create filter to inbox
• Never miss important updates

Domains to Whitelist:

• @royalpalmservices.com
• no-reply@royalpalmservices.com
• support@royalpalmservices.com
• billing@royalpalmservices.com

Reducing Notification Overload

Too Many Notifications?

Quick Fixes:

1. Disable Marketing:

• Account Settings
• Notifications
• Turn off all marketing
• Keep service notifications

2. Switch to Digest:

• Instead of real-time
• Batched once daily
• Morning or evening delivery
• Reduces interruptions

3. Email Only:

• Turn off push notifications
• Keep email notifications
• Check when convenient
• Less intrusive

4. Enable Quiet Hours:

• Set nighttime pause
• Weekend pause
• Focus time pause
• Override when needed

Recommended Settings:

Minimal Approach:

• Service updates: Email only
• Messages: Push + email
• Marketing: All off
• Quiet hours: 9 PM - 8 AM

Balanced Approach:

• Service updates: Push + email
• Messages: Push + email
• Marketing: Email weekly digest
• Quiet hours: 10 PM - 7 AM

Stay Informed Approach:

• Service updates: All channels
• Messages: All channels
• Marketing: Email as sent
• No quiet hours

Troubleshooting

Not Receiving Notifications:

Check These:

1. Account Settings:

• Verify notifications enabled
• Check specific categories
• Ensure email correct
• Confirm phone number

2. Email Issues:

• Check spam folder
• Verify email delivery
• Whitelist our domain
• Try different email

3. Push Notification Issues:

• Check device settings
• Allow notifications
• Update app
• Restart device
• Reinstall app

4. SMS Not Coming:

• Verify phone number
• Check carrier restrictions
• Try different number
• Contact support

Receiving Too Many:

Reduce Volume:
1. Disable marketing
2. Switch to digest mode
3. Enable quiet hours
4. Unsubscribe from emails

Click "Unsubscribe":

• At bottom of emails
• Choose categories
• Or unsubscribe from all
• Still get service notifications

Notifications for Wrong Account:

If Multiple Accounts:

• Check which account you're logged into
• Each account has own settings
• Adjust correct account
• Consider merging (contact support)

Wrong Email/Phone:

Update Contact Info:
1. Account Settings
2. Personal Information
3. Update email/phone
4. Verify new contact
5. Notifications redirect

Special Notification Features

Smart Notifications:

Arriving Soon:

• When Pro is 10 minutes away
• Gives time to prepare
• Check work area
• Be ready

Weather Alerts:

• For outdoor services
• If severe weather expected
• Reschedule suggestions
• Pro may reach out

Service Follow-Up:

• 24 hours after service
• "How did it go?"
• Remind to review
• Report any issues

Price Alerts:

• If Pro adjusts estimate during service
• Requires your approval
• Prevents surprises
• Control your budget

Favorite Pro Availability:

• When your favorite Pro has opening
• Book them again
• Builds relationship
• Convenience notification

For Pros

Pro-Specific Notifications:

Service Requests:

• New service matches your skills
• Area and timing work
• Instant alerts
• Fast response wins booking

Client Messages:

• Always instant
• Critical for bookings
• Respond quickly
• Builds reputation

Earnings:

• Payment processed
• Deposited to account
• Weekly summary
• Monthly totals

Performance:

• New review received
• Rating updated
• Milestone reached
• Badges earned

Pro Tips:

• Keep service request alerts instant
• Enable message notifications
• Can reduce marketing
• Check earnings digest

Contact Us

Questions About Notifications?

Support Team:

• Email: support@royalpalmservices.com
• Phone: (561) 555-0123
• Live chat in app
• Help Center

Common Requests:

• "Stop all marketing emails"
• "Only notify for bookings"
• "Not getting messages"
• "Too many notifications"

We're here to help you get just the right amount of communication!

Pro Tip: Review your notification settings quarterly to make sure they still match your preferences.