How Payment Works

Royal Palm Home Services uses a secure payment system to protect both customers and Pros.

Payment Process:

1. Add Payment Method
- Credit/debit card
- Stored securely in your account
- Not shared with Pros

2. Authorization Hold
- When you book, we place a temporary hold
- This reserves funds but doesn't charge yet
- Based on estimated service cost

3. Service Completion
- Your Pro marks the service complete
- Final time and any adjustments calculated
- You review and approve the work

4. Final Charge
- Charged after you approve completion
- Based on actual hours worked
- Includes any agreed-upon expenses

5. Receipt & Invoice
- Emailed to you automatically
- Available in your Dashboard
- Shows detailed breakdown

Pricing Structure:

• Hourly Rate: Set by each Pro
• Minimum Hours: Usually 1 hour
• Trust & Support Fee: Small percentage for platform services
• Expenses: Supplies/materials (when applicable)

When You're Charged:

You're only charged after:

• The service is completed
• You've had a chance to review the work
• Within 24 hours of completion

Payment Security:

• PCI-DSS compliant payment processing
• Your payment info is encrypted
• Pros never see your full card details
• Fraud monitoring and protection

Accepted Payment Methods:

• Visa
• Mastercard
• American Express
• Discover
• Debit cards with credit card logos

Payment Issues:

If your payment fails:

• We'll notify you immediately
• Update your payment method
• Reattempt the charge
• Contact support if problems persist