Understanding Pricing & Estimates

Get a clear understanding of how service pricing works.

How Pricing Works:

Base Rate:

• Each Pro sets their own hourly rate
• Rates typically range from $35-$100/hour
• Higher rates often indicate more experience
• Rates vary by service type and complexity

Service Duration:

• You provide an estimated duration when booking
• Final price based on actual time worked
• Pros can work beyond estimate with your approval
• Minimum charge usually 1 hour

Additional Costs:

• Trust & Support Fee (15%): Platform fee for secure bookings, customer support, and Happiness Pledge
• Expenses: Materials or supplies (approved by you first)
• Travel Fee: For services outside Pro's primary service area (rare)

Price Transparency:

Before booking, you'll see:

• Pro's hourly rate
• Estimated total cost
• Any additional fees
• What's included

Example Pricing:

Furniture Assembly Service:

• Pro rate: $50/hour
• Estimated time: 2 hours
• Base cost: $100
• Trust & Support Fee: $15
• Estimated total: $115

If service takes 2.5 hours:

• Base cost: $125
• Trust & Support Fee: $18.75
• Final total: $143.75

Flat Rate vs. Hourly:

Most services are hourly, but some offer flat rates:

• Benefit: Know exact cost upfront
• Common for: Simple, predictable services
• Pro indicates flat rate in their profile

Getting Accurate Estimates:

• Be detailed in your service description
• Include photos when helpful
• Mention if heavy lifting required
• Note any access challenges
• List what supplies you have

If Price Exceeds Estimate:

• Pro must get your approval first
• You can choose to:

- Approve the extra time
- Complete partial work
- Stop the service

• No surprises on your bill

Price Negotiation:

• Prices are set by Pros
• You can message before booking
• Discuss scope to fit your budget
• Or choose a Pro with lower rates