Invoices and Receipts

Find and understand your Royal Palm Home Services invoices.

Accessing Your Invoices:

1. Log into your account
2. Go to Dashboard
3. Click on completed service
4. View or download invoice

Email Receipt:

You'll automatically receive:

• Email confirmation when charged
• PDF invoice attached
• Sent to your account email
• Usually within minutes of payment

Invoice Details:

Your invoice includes:

• Service date and description
• Pro name and contact
• Start and end time
• Hourly rate
• Hours worked
• Subtotal
• Trust & Support Fee
• Any expenses
• Total charged
• Payment method (last 4 digits)

Understanding Your Invoice:

Hours Worked:

• Rounded to nearest quarter hour (15 min)
• Includes active work time
• May include short breaks during continuous work

Trust & Support Fee:

• Percentage-based platform fee
• Covers: secure payments, insurance, customer support, Happiness Pledge
• Applied to labor costs only (not expenses)

Expenses:

• Materials or supplies
• Must be pre-approved by you
• Shown separately on invoice
• Includes itemized list

Tax Information:

• Invoices show charges including all fees
• Sales tax applies in some jurisdictions
• Tax ID provided on invoice
• Keep for your records

Downloading Invoices:

• Available as PDF
• Can download anytime from Dashboard
• Keep for expense tracking
• May be needed for:

- Rental property management
- Home office deductions
- Business expenses
- Insurance claims

Invoice Disputes:

If you see an error:
1. Contact your Pro first through chat
2. Explain the discrepancy
3. Pros can adjust invoices within 72 hours
4. Contact support if unresolved

Requesting Revised Invoice:

• Message your Pro with specific issue
• Common adjustments:

- Incorrect hours
- Unapproved expenses
- Duplicate charges

• Changes require Pro approval

Record Keeping:

• Store all invoices for at least 1 year
• Export to accounting software if needed
• Note: For business use, consult tax professional