Account Requirements & Eligibility

Before creating your Royal Palm Home Services account, review these requirements and eligibility criteria.

General Requirements

All Account Types:

Age Requirement:

• Must be 18 years or older
• Age verified during registration
• Minors cannot create accounts
• No exceptions

Location:

• Must reside in our service area
• Currently: South Florida (Palm Beach, Broward, Martin counties)
• Expanding to new areas soon
• Check availability at royalpalmservices.com

Legal Status:

• Eligible to work in the United States (Pros only)
• Valid government-issued ID
• Social Security Number (Pros only)
• Legal U.S. resident or valid work authorization

Technology:

• Access to email
• Smartphone or computer
• Internet connection
• Ability to download mobile app (recommended)

Customer Account Requirements

Basic Information:

• ✓Personal Details:
• First and last name
• Valid email address
• Working phone number
• Home address
• Strong password

• ✓Verification:
• Email verification required
• Phone verification (SMS code)
• Accept Terms of Service
• Accept Privacy Policy

• ✓Payment (Before Booking):
• Valid credit or debit card
• Billing address
• Or digital wallet (Apple Pay, Google Pay)

Optional But Helpful:

• Profile photo
• Additional addresses
• Service preferences
• Communication preferences

Who Can Be a Customer:

• ✓Homeowners
• ✓Renters (with property manager permission if needed)
• ✓Property managers
• ✓Business owners
• ✓Anyone 18+ in service area

Who Cannot Be a Customer:

• ✗Under 18 years old
• ✗Outside service area
• ✗Suspended accounts
• ✗Banned for violations

Pro Account Requirements

Basic Requirements:

Personal Information:

• Legal full name (as on ID)
• Valid email address
• Phone number (for customer contact)
• Current home address
• Date of birth
• Social Security Number

Age & Legal Status:

• 18 years or older
• U.S. citizen or authorized to work
• Pass background check
• Valid government-issued photo ID

Background Check Must Pass:

• Identity verification
• Criminal history check
• Sex offender registry
• Multi-state database search
• Motor vehicle records (if driving)

Financial Requirements:

• Valid U.S. bank account
• In your legal name
• Checking or savings account
• Provide routing & account numbers
• Tax information (W-9 form)

Skills & Experience:

• Relevant experience in services offered
• Own necessary tools and equipment
• Professional trade license (if required by law)
• Ability to perform physical work
• Customer service skills

Transportation:

• Valid driver's license
• Reliable vehicle
• Active auto insurance
• Ability to travel to clients
• Transportation of tools/equipment

Technology:

• Smartphone (iOS 12+ or Android 8+)
• Download Royal Palm Pro app
• Reliable internet
• Ability to take/send photos
• Communication skills

Background Check Details

What We Check:

Criminal History:

• Felony convictions
• Misdemeanor convictions
• Pending charges
• Warrants
• Court records

National Databases:

• FBI database
• State criminal databases
• County records
• Federal records
• Sex offender registry

Identity Verification:

• Social Security Number validation
• Name and address confirmation
• Date of birth verification
• Previous addresses

Motor Vehicle Records:

• Valid license
• Driving history
• DUI convictions
• Suspended licenses
• Accidents/violations

Timeline:

• Processing: 5-7 business days
• Rush available in some cases
• Delays possible for:

- Recent moves
- Common names
- Multiple states lived
- Name changes

Automatic Disqualifications

Criminal History:

• ✗Always Disqualified:
• Murder or manslaughter
• Sexual offenses
• Crimes against children
• Violent felonies
• Kidnapping or abduction
• Arson
• Terrorism-related crimes

• ✗Recent Serious Crimes:
• Assault or battery (within 7 years)
• Burglary or robbery (within 7 years)
• Theft or fraud (within 7 years)
• Drug trafficking (within 7 years)
• Weapons offenses (within 7 years)

Other Disqualifications:

• False information on application
• Identity cannot be verified
• Outside service area
• Under 18 years old
• Not legally authorized to work
• Suspended/banned from previous account

Service-Specific Requirements

Electrical Services:

• Licensed electrician (required by law)
• Proof of license
• Liability insurance
• Updated certifications

Plumbing Services:

• Licensed plumber (required by law)
• Proof of license
• Liability insurance
• Certifications

HVAC Services:

• EPA certification
• State license
• Specialized training
• Proof of qualifications

General Services:

• No special license required
• Relevant experience expected
• Own appropriate tools
• Liability insurance recommended

Driving Services (Moving, Deliveries):

• Valid driver's license
• Clean driving record
• Commercial license (if required)
• Proper vehicle insurance
• Vehicle meets requirements

Insurance Requirements

What We Provide:

• ✓General Liability Insurance:
• Up to $1 million coverage
• Property damage
• Bodily injury
• Included with Pro membership
• Active during services

What You Should Have:

Pros Should Have:

• Personal auto insurance (required)
• Commercial auto insurance (if using vehicle for business)
• Additional liability insurance (recommended)
• Workers' compensation (if you have employees)
• Tool and equipment insurance (recommended)

Customers:

• Homeowner's or renter's insurance (recommended)
• Not required to book services
• May provide additional protection

Equipment & Tool Requirements

Basic Tool Kit (Most Services):

• Screwdrivers (Phillips and flathead)
• Hammer
• Tape measure
• Level
• Pliers
• Adjustable wrench
• Utility knife
• Power drill
• Safety equipment

Service-Specific Tools:

Furniture Assembly:

• Allen wrench set
• Socket wrenches
• Rubber mallet
• Power drill with bits

Moving Services:

• Dolly or hand truck
• Moving blankets
• Straps and tie-downs
• Furniture pads

Home Repairs:

• Comprehensive tool set
• Specialized tools for trade
• Safety equipment
• Materials and supplies

Cleaning:

• Commercial cleaning supplies
• Equipment (vacuum, mop, etc.)
• Safe, effective products
• Protective gear

Professional Appearance:

• Work clothes (clean, professional)
• Safety gear as needed
• Shoe covers (recommended)
• Business cards (optional)

Banking & Payment Requirements

For Pros:

Bank Account:

• Must be U.S. bank
• In your legal name
• Checking or savings
• Active and in good standing
• Provide routing and account numbers

Verification Process:

• Micro-deposits sent (2-3 days)
• Verify amounts to confirm
• Account activated after verification

Tax Information:

• Complete W-9 form
• Provide Social Security Number or EIN
• For 1099 reporting
• Required by IRS

For Customers:

Payment Method:

• Credit card (Visa, MC, Amex, Discover)
• Debit card with CC logo
• Apple Pay or Google Pay
• Required before booking

Age Verification

How We Verify Age:

During Registration:

• Date of birth required
• Must calculate to 18+
• Compared against ID (Pros)

For Pros:

• Government ID upload
• Birth date must match application
• ID must be current (not expired)

Why Age Matters:

• Legal contracts require 18+
• Work authorization
• Background check requirements
• Payment processing
• Liability and insurance

Account Eligibility Check

Before Signing Up:

• ✓You're Eligible If:
• 18 years or older
• Live in service area
• Valid email and phone
• Can pass verification (Pros)
• Have required documents (Pros)
• No prior account violations

• ✗You're Not Eligible If:
• Under 18
• Outside service area
• Cannot pass background check
• Previous account banned
• Provided false information
• On suspended list

Special Circumstances

College Students:

• 18+ can create accounts
• Need local address
• Parent consent not required
• Can use dorm address

International Residents:

• Must have U.S. address
• Valid U.S. payment method
• Work authorization required (Pros)
• May need translator for services

Military Personnel:

• Valid U.S. address required
• Can use base address
• Deployment: pause account
• Spouses eligible

Seniors:

• No upper age limit
• Technology assistance available
• Can have family help manage
• Same requirements apply

People with Disabilities:

• Full access to platform
• Accommodations available
• Contact support for assistance
• Equal opportunity

Business Accounts

Businesses Can:

• Create customer accounts
• Book services for business location
• Multiple team members
• Consolidated billing

Requirements:

• Business registration
• Business address
• Company credit card
• Tax ID (EIN)

Contact Us:

• For business solutions
• Volume pricing
• Multiple locations
• Custom arrangements

Account Limitations

One Account Per Person:

• Don't create multiple accounts
• One customer account per email
• Can have customer AND Pro account (separate emails)
• Account sharing prohibited

Family Accounts:

• Each person needs own account
• Can add family members' addresses
• Each books their own services
• Separate payment methods

Consequences of Multiple Accounts:

• All accounts may be suspended
• Reviews removed
• Banned from platform
• No refunds on services

Reapplying After Denial

If Denied as Pro:

Common Reasons:

• Failed background check
• Incomplete application
• Outside service area
• Insufficient experience

Can You Reapply?

• Depends on denial reason
• Background check failures: Usually permanent
• Incomplete info: Fix and resubmit
• Outside area: Wait for expansion
• Insufficient experience: Gain more and reapply

Appeals Process:

• Contact Pro support
• Explain circumstances
• Provide additional documentation
• Case-by-case review
• Final decision by approval team

Verifying Your Account Status

Check Eligibility:

Before Applying:

• Review all requirements
• Gather necessary documents
• Prepare information
• Check service area
• Ensure you qualify

During Application:

• Complete all fields accurately
• Upload clear documents
• Respond to verification emails
• Check application status
• Contact support with questions

After Approval:

• Complete profile setup
• Add banking (Pros)
• Mark availability (Pros)
• Add payment method (Customers)
• Start using platform

Getting Help

Questions About Requirements?

Customer Support:

• Email: support@royalpalmservices.com
• Phone: (561) 555-0123
• Live chat in app
• Help Center articles

Pro Support:

• Email: pros@royalpalmservices.com
• Phone: (561) 555-0100
• Pro Help Center
• Virtual info sessions

Background Check Questions:

• Contact Pro support
• Privacy concerns addressed
• Dispute errors
• Update information

Ready to join? Visit royalpalmservices.com to get started!