Email Verification & Confirmation

Email verification is an important security step to protect your account and ensure you receive important notifications.

Why Email Verification is Required

Security & Protection:

• Confirms you own the email address
• Prevents unauthorized account creation
• Protects against identity theft
• Ensures you receive important notifications

Communication:

• Service confirmations
• Pro messages
• Payment receipts
• Account updates
• Security alerts

Account Recovery:

• Reset password if forgotten
• Verify identity
• Account security changes
• Update contact information

How to Verify Your Email

Automatic Verification Email:

After creating your account:
1. Check your email inbox
2. Look for email from "Royal Palm Home Services"
3. Subject: "Verify Your Email Address"
4. Click the verification link
5. You'll be redirected to confirmation page
6. Email is now verified!

Verification Link:

• Unique to your account
• Valid for 24 hours
• Single use only
• Automatically logs you in

Didn't Receive Verification Email?

Check These First:

1. Spam/Junk Folder:

• Email may be filtered as spam
• Check spam, junk, promotions folders
• Mark as "Not Spam" for future emails

2. Email Address Spelling:

• Log into your account
• Check email address in Account Settings
• Make sure it's spelled correctly
• Update if wrong

3. Wait a Few Minutes:

• Emails can take 5-15 minutes
• Check periodically
• Don't request multiple times immediately

4. Email Provider Delays:

• Some providers delay emails
• Corporate/school emails may block
• Try personal email instead

5. Inbox Full:

• Check if email box is full
• Delete old emails
• Try receiving verification email again

Resending Verification Email

How to Request a New Email:

Through Account Settings:
1. Log into your account
2. Go to Account Settings
3. Look for "Email Not Verified" banner
4. Click "Resend Verification Email"
5. Check your inbox

Through Login Page:
1. Try to log in
2. You'll see "Email not verified" message
3. Click "Resend Verification Email"
4. Check your inbox

Through Support:

• Contact support
• Provide your account email
• We'll manually resend
• May verify your identity first

Limits:

• Can request new email every 10 minutes
• Maximum 5 per day
• Prevents spam and abuse

Email Not Working?

Change Your Email Address:

If email address is wrong or inaccessible:

Before Verification:
1. Contact support
2. Provide current email
3. Provide new email
4. Verify your identity
5. We'll update your account
6. New verification sent to new email

After Verification:
1. Log into account
2. Go to Account Settings
3. Change email address
4. Verify new email
5. Old email deactivated

Verification Email Content

What to Expect:

From: Royal Palm Home Services

Subject: Verify Your Email Address

Body Example:

Welcome to Royal Palm Home Services!

Thanks for creating your account. Please verify your email address to complete registration and access all features.

[Verify Email Address] (Big button)

Or copy and paste this link:
https://royalpalmservices.com/verify-email?token=xxxxx

This link expires in 24 hours.

If you didn't create this account, please ignore this email.

Questions? Contact us at support@royalpalmservices.com

Thanks,
Royal Palm Home Services Team

What if Link is Expired?

Verification links expire after 24 hours:
1. Request a new verification email
2. Check inbox immediately
3. Click new link within 24 hours
4. Email will be verified

Using the Platform Before Verification

What You Can Do:

• ✓Log into your account
• ✓Browse services
• ✓View Pro profiles
• ✓Read reviews
• ✓Search for services
• ✓Update profile information

What You Cannot Do:

• ✗Book services (customers)
• ✗Accept service requests (Pros)
• ✗Message Pros
• ✗Add payment methods
• ✗Leave reviews
• ✗Complete bookings

Limited Access Banner:

• Shows at top of page
• "Please verify your email to access all features"
• Click to resend verification
• Dismissible but returns

After Verification

Confirmation:

• "Email verified successfully!" message
• Redirected to dashboard
• Full account access
• Can now book/accept services

Next Steps:

For Customers:

• Complete your profile
• Add payment method
• Save addresses
• Book your first service

For Pros:

• Complete background check (if not done)
• Set up banking information
• Complete your profile
• Mark your availability
• Start accepting services

Verification Issues for Pros

Additional Verification:

Pro accounts may require:

• Phone number verification
• Identity document upload
• Background check authorization
• Banking information verification

Each Must Be Completed:

• Email verification first
• Then other verifications
• Follow prompts in app
• Check email for instructions
• Contact Pro support if stuck

Pro Approval Process:

• Email verification (immediate)
• Background check (5-7 days)
• Document review (1-2 days)
• Final approval notification
• Can start working

Multiple Email Addresses

Primary Email:

• Used for login
• Receives all notifications
• Cannot have duplicates
• Required to be verified

Backup Email:

• Add in Account Settings
• Used for account recovery
• Optional but recommended
• Must also be verified

Changing Primary Email:
1. Add new email as backup
2. Verify new email
3. Make new email primary
4. Old email becomes backup
5. Can remove old email

Corporate or School Emails

Potential Issues:

⚠️ Blocked Senders:

• IT departments may block
• Emails won't be received
• Won't reach your inbox
• Can't complete verification

⚠️ Spam Filters:

• Aggressive filtering
• May delete automatically
• Won't see in spam folder
• Lost completely

⚠️ Delayed Delivery:

• Security scans cause delays
• May take hours to receive
• Can be unpredictable

Recommendations:

• Use personal email (Gmail, Yahoo, Outlook)
• If must use work email, contact IT first
• Whitelist: @royalpalmservices.com
• Ask IT to allow our emails

Email from Royal Palm

Official Emails:

We send from these addresses:

• no-reply@royalpalmservices.com (automated)
• support@royalpalmservices.com (support)
• pros@royalpalmservices.com (Pro support)
• billing@royalpalmservices.com (payments)

We Will NEVER:

• ✗Ask for your password via email
• ✗Request payment outside the app
• ✗Ask for Social Security Number via email
• ✗Send links to external payment sites
• ✗Request banking info via email

Phishing Warning:

• Verify sender email address
• Hover over links before clicking
• Look for misspellings
• Check for @royalpalmservices.com domain
• When in doubt, contact support directly

Unsubscribe from Emails

Marketing Emails:

• Click "Unsubscribe" at bottom
• Or manage in Account Settings
• You'll still receive service emails

Service Emails:

• Cannot unsubscribe completely
• Required for account operation
• Booking confirmations
• Pro messages
• Payment receipts
• Account security alerts

Notification Preferences:

• Customize in Account Settings
• Choose email frequency
• Select notification types
• SMS vs. email options

Troubleshooting Tips

Verification Link Not Working:

Error: "Link is Invalid"

• Link already used
• Link expired (24 hours)
• Request new verification email

Error: "Page Not Found"

• Link may be broken
• Copy entire URL
• Or request new email

Error: "Something Went Wrong"

• Server temporary issue
• Wait 5 minutes and try again
• Clear browser cache
• Try different browser
• Contact support if continues

Email Keeps Failing:
1. Check email address is correct
2. Try different email provider
3. Whitelist our email domain
4. Check inbox isn't full
5. Disable spam filters temporarily
6. Contact support

Verified But Still Limited Access:

• Log out and log back in
• Clear browser cache/cookies
• Check Account Settings for verification status
• May need additional verification (Pros)
• Contact support

Contact Support

Need Help with Verification?

Email Issues:

• Email: support@royalpalmservices.com
• Include: Your account email
• Include: Screenshot of error (if any)
• Include: When you registered

Pro Verification:

• Email: pros@royalpalmservices.com
• Phone: (561) 555-0100
• Include: Application ID

Response Time:

• Usually within 24 hours
• May verify your identity
• Will manually verify if needed

Phone Support:

• (561) 555-0123 (Customers)
• (561) 555-0100 (Pros)
• Monday-Friday: 8am-8pm EST
• Saturday: 9am-6pm EST
• Sunday: 10am-4pm EST

Frequently Asked Questions

How many times can I resend the verification email?

• Every 10 minutes
• Maximum 5 per day
• Contact support if all fail

Can I use a temporary/disposable email?

• Not recommended
• May not receive emails
• Can't recover account
• May be rejected

What if I don't want to verify?

• Required for account functionality
• Cannot book or accept services
• Limited platform access
• Account may be deleted after 30 days

How do I know my email is verified?

• "Email Verified" badge in Account Settings
• No verification banner
• Full access to all features
• Confirmation email received

Can someone else verify for me?

• No, must be you
• Access to email inbox required
• For your security and privacy

Is verification a one-time thing?

• Yes, once verified = always verified
• Unless you change email
• Then must verify new email

Email verification keeps your account secure and ensures smooth communication. If you have any issues, we're here to help!