Create Next App

Welcome to Royal Palm Home Services! Creating your account is quick and easy.

Getting Started

Two Ways to Sign Up:

1. Through the Website:

Visit royalpalmservices.com
Click "Sign Up" in the top right
Choose account type (Customer or Pro)
Follow the registration steps

2. Through the Mobile App:

Download the Royal Palm app (iOS or Android)
Open the app
Tap "Create Account"
Complete registration

Account Types

Customer Account:

Book and manage services
Find and hire Pros
Track service history
Leave reviews
Manage payments

Pro Account:

Provide services to customers
Set your own rates
Manage your schedule
Receive payments
Build your business

Note: You'll need separate accounts if you want to be both a customer and a Pro.

Creating a Customer Account

Step 1: Basic Information

Provide your details:

First Name - Your legal first name
Last Name - Your legal last name
Email Address - Must be valid and accessible
Phone Number - For service notifications
Password - Strong and secure

Password Requirements:

Minimum 8 characters
At least one uppercase letter
At least one lowercase letter
At least one number
Special character recommended

Step 2: Email Verification

Verify your email address:

Check your inbox for verification email
Look in spam/junk folder if not received
Click the verification link
Valid for 24 hours
Request new link if expired

Step 3: Add Your Location

Enter your primary address:

Street address
Apartment/unit number (if applicable)
City, State, ZIP code
This helps us match you with nearby Pros
Can add multiple addresses later

Step 4: Payment Method (Optional)

You can add payment now or later:

Credit or debit card
Required before booking services
Securely encrypted and stored
Can update anytime

Step 5: Profile Setup

Complete your profile:

Add profile photo (optional but recommended)
Set notification preferences
Review terms and conditions
Accept privacy policy

Step 6: You're Ready!

Account created successfully
Start browsing services
Search for Pros
Book your first service

Creating a Pro Account

Step 1: Basic Information

Provide your details:

Legal full name
Email address
Phone number
Create password
Date of birth
Social Security Number (for background check)

Step 2: Location & Service Area

Set where you'll work:

Home address
Primary service area (radius)
Extended service area (optional)
Available cities/neighborhoods

Step 3: Background Check

Required for all Pros:

Provide SSN for verification
Authorize background check
Processing time: 5-7 business days
Must pass to proceed

What We Check:

Identity verification
Criminal background
Sex offender registry
Motor vehicle records (if applicable)

Step 4: Services & Skills

Select your services:

Choose service categories
Specify skills and expertise
Add relevant experience
Include certifications/licenses

Popular Categories:

Furniture Assembly
TV Mounting & Installation
Help Moving
Home Repairs
Cleaning Services
Painting
Yard Work & Landscaping
Handyman Services

Step 5: Set Your Rates

Choose your pricing:

Set hourly rate per service
Consider experience level
Research local competition
Can adjust anytime

Rate Guidelines:

Entry level: $35-$50/hour
Experienced: $50-$75/hour
Expert/Specialized: $75-$100+/hour

Step 6: Banking Information

Set up payments:

Bank account for deposits
Routing number
Account number
Verify micro-deposits (2-3 days)

Step 7: Profile & Photos

Build your profile:

Professional headshot
Write your bio (2-3 paragraphs)
Describe your experience
Highlight special skills
Add work photos (optional)

Step 8: Verification & Approval

Final steps:

Review all information
Submit for approval
Wait for background check results
Receive approval notification
Complete orientation
Start accepting services!

Approval Timeline:

Application review: 1-2 days
Background check: 5-7 days
Total: Usually 1-2 weeks

Account Information Required

For Customer Accounts:

Required:

Full name
Email address
Phone number
Password
Home address
Age 18+ verification

Optional:

Profile photo
Multiple addresses
Payment method (required before booking)

For Pro Accounts:

Required:

Legal full name
Email address
Phone number
Password
Date of birth
Social Security Number
Home address
Bank account information
Government-issued ID
Services you'll provide
Hourly rates

Optional:

Professional certifications
Business license
Additional service areas
Bio and experience details

Verification Steps

Email Verification:

Sent immediately after signup
Click link to verify
Must verify within 24 hours
Can request new email

Phone Verification:

May receive verification code via SMS
Enter code to confirm
Required for account security

Identity Verification (Pros):

Upload government-issued ID
Front and back required
Must be current (not expired)
Clear, readable photos

Background Check (Pros):

Comprehensive screening
Takes 5-7 business days
Automatic for all Pros
Must pass to be approved

Common Registration Issues

Email Already Registered:

Email already has an account
Try "Forgot Password" to recover
Use different email address
Contact support if you didn't create account

Email Not Received:

Check spam/junk folder
Check promotions tab (Gmail)
Verify email address spelled correctly
Wait 10-15 minutes
Request new verification email

Invalid Phone Number:

Must be valid US number
Include area code
No spaces or special characters
Format: 5615550123

Weak Password:

Meets all requirements
Not commonly used password
Don't use personal info
Use mix of characters

Background Check Issues (Pros):

Incorrect SSN entered
Recent address changes
Name doesn't match records
Previous criminal history
Contact Pro support for help

Account Not Approved (Pros):

Failed background check
Incomplete information
Outside service area
Insufficient experience
Contact support for details

After Registration

Next Steps for Customers:

1. Complete Your Profile:
- Add profile photo
- Set preferences
- Add payment method
- Save multiple addresses

2. Browse Services:
- Explore categories
- View popular services
- Check pricing
- Read Pro profiles

3. Book Your First Service:
- Use search or browse
- Describe your needs
- Choose a Pro
- Confirm booking

Next Steps for Pros:

1. Complete Your Profile:
- Upload professional photo
- Write compelling bio
- Set competitive rates
- Mark availability

2. Set Up Your Calendar:
- Mark available days/times
- Block personal time
- Set recurring availability
- Enable same-day booking

3. Prepare for Services:
- Gather tools and equipment
- Review service requirements
- Download mobile app
- Familiarize with platform

4. Start Accepting Services:
- Review incoming requests
- Respond quickly
- Build your reputation
- Earn great reviews

Account Security

Protecting Your Account:

✓Use a strong password
Unique to Royal Palm
Change regularly
Never share with anyone

✓Keep email secure
Don't share login credentials
Enable email two-factor authentication
Use secure password for email

✓Verify communications
We'll never ask for password via email
Beware of phishing attempts
Check sender email addresses
Contact support if suspicious

✓Log out on shared devices
Don't stay logged in on public computers
Clear browser data
Use private browsing mode

✓Monitor account activity
Review recent services
Check for unauthorized bookings
Report suspicious activity immediately

Multiple Accounts

Can I Have Multiple Accounts?

Customer Accounts:

Generally one account per person
Can add multiple addresses to one account
Can add multiple payment methods
Sharing accounts not recommended

Customer + Pro Accounts:

Can have separate customer and Pro accounts
Must use different email addresses
Manage each independently
Different dashboards

Business Accounts:

Contact us for business solutions
Multiple team members
Consolidated billing
Volume discounts available

Switching Between Account Types

Customer to Pro:

Create new Pro account
Use different email address
Complete Pro verification
Both accounts remain active

Pro to Customer:

Already can book services
Same account credentials
Switch in app/website
Different dashboard view

Account Recovery

Forgot Password?
1. Click "Forgot Password" on login
2. Enter email address
3. Check email for reset link
4. Create new password
5. Log in with new password

Can't Access Email?

Contact support
Verify your identity
Update email address
Security questions may be required

Account Locked?

Too many failed login attempts
Wait 30 minutes
Or use password reset
Contact support if continues

Help & Support

Need Assistance?

For General Questions:

Help Center: royalpalmservices.com/help
Email: support@royalpalmservices.com
Phone: (561) 555-0123
Live chat (in app)

For Pro Registration:

Email: pros@royalpalmservices.com
Phone: (561) 555-0100
Pro Help Center
Virtual info sessions

Response Times:

Live chat: Immediate
Phone: During business hours
Email: Within 24 hours
Weekends may be longer

Frequently Asked Questions

Do I need to provide payment info to sign up?

Not required immediately
Needed before booking first service
Can be added anytime

Is my information secure?

Yes, all data encrypted
PCI-DSS compliant
Secure servers
Privacy policy in place

How long does Pro approval take?

Usually 1-2 weeks total
Background check: 5-7 days
Can start once approved

Can I delete my account later?

Yes, anytime
Go to Account Settings
Complete any pending services first
Permanent after 30 days

Is there a fee to create an account?

No, free for customers
No fee for Pros to join
Pros pay 15% service fee on bookings

What if I live outside the service area?

Currently serve South Florida only
Palm Beach, Broward, Martin counties
Expanding to new areas soon
Join waitlist for your area

Ready to get started? Visit royalpalmservices.com to create your account today!

Creating Your Account